Terms and Conditions
Last updated: October 2025
Welcome to Zardus. By placing an order on our website, you agree to the following terms and conditions.
Each pair of Zardus shoes is made responsibly and individually for every client. We invite you to read these terms carefully before completing your purchase.
1. Company Information
Zardus is a brand owned by J. Marcelo – Indústria e Comércio de Calçado, Lda.
Address: Rua da Pinheira, 18, ap. 205, 2475-021 Benedita, Portugal
Email: global@zardus.pt
2. Products and Craftsmanship
All Zardus footwear is handmade in Portugal using premium, responsibly sourced materials.
Because we do not follow mass production methods, each pair is crafted upon order.
This means small variations in tone, texture, or finish are natural and part of our unique, artisanal process.
3. Orders and Payment
Orders can be placed directly at zardus.com.
We accept the following payment methods:
- Credit Card
- PayPal
- Bank Transfer
- MBWay
Payments are processed securely through our trusted partners. Your order will only be produced once payment is confirmed.
4. Production and Shipping
As every pair is made to order, please allow 5–7 business days
for production before shipping.
Deliveries are handled worldwide via DHL.
Once your order is shipped, you will receive a tracking number by email. Delivery times vary by destination, but usually take:
- 1–3 business days within Europe
- 3–7 business days worldwide
5. Returns and Exchanges
We want you to be completely satisfied with your Zardus purchase.
If for any reason you are not, you may return your item within 15 days
of receipt.
Returned products must:
- Be unused and in their original packaging
- Include all original tags and labels
The return shipping costs are covered by Zardus.
Refunds are issued within 15 days after the returned item is received and inspected.
Please contact global@zardus.pt before sending any return to arrange the process.
6. Responsibility
Zardus is not responsible for delays caused by customs procedures or events beyond our control (e.g., strikes, weather, or carrier issues).
We ensure that all information presented on our website is accurate; however, small differences in color or material may occur due to natural characteristics of leather and handmade production.
7. Legal Notice
These terms are governed by Portuguese law.
Any disputes shall be resolved in the competent courts of Portugal.